Refund Policy

We strive for the most artistic results, and unlike real paparazzi, our experience is designed to make sure you look and feel your best. 

If there is ever an error in service, on our parts, we will do everything to correct the situation. No refunds will be given, but credit for future services is always an option if something goes really wrong. Anything is possible.

Contact us with 48 hours after your experience and we will review your specific situation.

Please view our cancellation policy page for clarification on events that have been canceled. 


Product Sales Refund / Returns Policy

Our policy lasts 30 days. If 30 days have gone by since you've received your item, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to Try Fame, 1800 Vine Street, Hollywood CA 90028, United States.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to Try Fame, 1800 Vine Street, Hollywood CA 90028, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Credit Policy: 

We do not offer our Services for credit. We accept USD payments only. 

Clients Requirements: 

Client MUST complete an application and pay before event date.

The client MUST sign a model release and permission to film on premises forms must be completed before an experience takes place. 

The client MUST provide current ID with photo for recognition. 

Clients' Cancelation Policy as of Jan 2019. 

Client may be reimbursed 1/2 of the $USD amount if cancellation doesn't take place 24hrs in advance. free rescheduling, if rescheduled takes place 24 hrs advance.